PRIVACY POLICY

Who We Are?

Your data will be processed by DEQUATTRO RESORTS & RESIDENCES, S.A., VAT number 500 894 078, headquartered at Av. Elias Garcia, No. 91, 1st Floor, 1050-097 Lisbon, the entity operating "Ponta Grande Resort." DEQUATTRO RESORTS & RESIDENCES, S.A. is responsible for the processing of personal data within the meaning of the General Data Protection Regulation.

Why We Process Your Information?

"Ponta Grande Resort" will only process your personal data when:

  • There is a legitimate interest to do so, namely for:
  • Developing and maintaining customer records;
  • Preventing and detecting fraud;
  • Ensuring network and information security;
  • Communicating check-in and check-out to the Immigration and Borders Service.
  • We have obtained your consent to process your personal data for specific, explicit, and legitimate purposes; and/or
  • It is necessary to comply with legal obligations applicable to us.

How We Use Your Information?

Your personal data (such as name, identification document number, email, phone number) is collected by "Ponta Grande Resort" and processed to respond to your inquiries, requests, or to provide information, and also to communicate check-in and check-out to the Immigration and Borders Service. By providing us with your contacts, we may contact you for marketing purposes related to our services. The personal data you provide us will also be processed for the purposes indicated at the time of collection.

How Long We Retain Your Information?

Our policy is to retain data only for as long as necessary for the purposes for which it was collected, namely for the execution of accommodation sales contracts, and also for communicating check-in and check-out to the Immigration and Borders Service. However, in certain cases, we may retain data for longer periods, especially when required by law.

What Are Your Rights?

At any time, you may:

  • Request access to the information we hold about you.
  • Request the rectification of information if it is inaccurate or incomplete.
  • Request the erasure of your personal data.
  • Request the restriction of processing of your personal data.
  • Object to the processing of your personal data.
  • Withdraw your consent if the processing depends on it.

If you wish to exercise any of your rights, please contact us in writing using the contact details provided at the end of this page. Your requests will be handled with special care to ensure the effectiveness of your rights.

Security and Confidentiality

We are committed to keeping your data secure and employ appropriate security measures to ensure the protection of your personal data and prevent unauthorized access. Our security systems and policies undergo regular reviews to ensure that data is secure and protected. However, transmitting information over the Internet is not entirely secure, and we cannot guarantee the absolute security of information transmitted via our website or email.

We also respect the confidentiality of your information. Therefore, we do not sell, distribute, or otherwise commercially make your information available to any third party. "Ponta Grande Resort" is committed to maintaining the confidentiality of your information in accordance with this Privacy Policy and applicable law.

Contact

If you have any questions regarding the processing of your personal data or wish to exercise any of your rights, please contact us at:

DEQUATTRO RESORTS & RESIDENCES, S.A. VAT number 500 894 078, operator of "Ponta Grande Resort,"

Address: Av. Elias Garcia, No. 91, 1st Floor, 1050-097 Lisbon

Phone: +351 289 510 290

Email: resort-manager@pontagrande.com

Please note that "Ponta Grande Resort" may occasionally update this Privacy Policy. We encourage you to review this document periodically to stay updated.